SyferLock Technology Corporation is committed to making critical service response to our client community. Our help-desk and engineering staff will provide on-call support coverage in the event of an unexpected failure or significant problems with critical systems during your support hours.
Our customer issues are important to us and our help-desk and engineering staff strives to resolve all of them in a timely manner, only Premier Support customer issues can be addressed by the after-hours on-call staff.
Routine calls that come in during after-hours will be handled during the next business hours.
Standard Maintenance covers weekdays, 9am - 5pm, Eastern Time Zone, except for Standard U.S. Federal Holidays.